條款及細則 Terms and Conditions

登記

  1. 閣下須於使用服務或作出訂購時先向我們登記。登記人須年滿18歲或以上,並有構成具法律約束力合約的能力。
  1. 當登記時,閣下必須:
    1. 提供個人使用者及密碼
    2. 確保妥善保存個人使用者名稱及密碼
    3. 授權我們假設只有您或您授權的人士使用閣下的使用者名稱及密碼登入本網站
  1. 如閣下所登記的資料有任何更改,須立即通知我們以確保我們能夠有效地聯絡閣下。

付款

  1. 當閣下訂單時,本網站所收取之價格是您當天訂購的價格。
  1. 本網站接受VISA卡、萬事達卡及JCB卡或現金銀行過戶。如客戶選擇現金過戶,入數帳號為上海商業銀行:344-14-40793-9 「柴娃娃有限公司」。所有訂單將會以港幣結算。
  1. 如客戶選擇以現金過戶,請於完成後將入數紙連同訂單號碼電郵至info@chaiwawa.com.hk或傳真至8228-0680。
  1. 本網站使用第三方付款服務以進行網上交易。當閣下作出訂購時,您同意及接納,受其條款及細則所限,您的信用卡資料將會被付款服務供應商收集、處理及保留。閣下同意及接納,您單獨及獨自承擔閣下於進行信用卡交易時所招致或產生的任何損失,且本公司於任何情況下均毋須承擔任何有關全部或部分損失。
  1. 本網站不會收集或保留閣下的信用卡資料。如閣下選擇儲存您的信用卡資料作快速結賬,您同意及接納有關資料將獲第三方付款服務供應商加密及保留。
  1. 本公司保留權利於任何時間更改網上購物的付款方式而不作另行通知。
  1. 本系統會發送電子郵件到客戶註冊的電子郵件地址,以確認我們已收到閣下的訂單。 此類確認不構成產品派送時間的承諾。
  1. 本網站上顯示的產品和價格只僅供參考,在實際交易時可能會更改或修改。

退款及退貨

若閣下不滿意您的在線購買的產品,您可在收到7天內退還給我們。 如果您遵守以下條款,我們將退還商品的價格。

若產品有任何問題(例如產品質素,產品不合用,或產品不符合說明),您可以在收到產品7天內將其退還給我們,我們將按照您的付款方式退還或我們批核後的7天內安排更換同等產品。

除了上述的產品問題外,我們只接受未開封/未使用的產品退貨安排。

若您要退款或退回產品,請發送電子郵件至info@chaiwawa.com.hk與我們聯絡。

知識產權

      1. 本網站上所有內容、用戶內容、設計、文字、圖像及其他材料的知識產權權利,及其選取或安排由我們擁有、控制或獲許可。嚴禁任何未經事前書面批准的授權使用。
      1. 本網站中所有商標、產品名稱及公司名稱或標誌為本公司的財產或其各自擁有人的財產。我們並無就使用任何該等商標、外觀、產品名稱、公司名稱、標誌或稱號給予批准,而該等使用或會構成侵犯持有人的權利。

 一般事項

      1. 本公司有權隨時修改本條款及條件,而無須事前通知。如有任何爭議,本公司的決定為最終的決定。
      1. 倘若本條款及條件有中文譯本,如中、英文本之文義有異,應以英文本為準。
      1. 我們高度重視私隱問題。我們的私隱政策涵蓋我們使用閣下提供的任何資料。使用我們的服務,即代表閣下同意我們可根據我們的私隱政策收集、儲存及使用有關閣下的資料。 閣下確認及同意受我們的私隱政策條款所約束。
      1. 我們保留權利可全權酌情拒絕用戶進入我們的網站或其任何部分,而毋須作出通知,並可拒絕向任何違反此等條款及細則的用戶提供我們的服務。
      1. 未經我們的書面同意,閣下不得轉讓或以其他方式處理此等條款及細則規定的全部或部分閣下權利及義務。
      1. 此等條款及細則載列各方的完整協定及諒解,並取代所有有關此等條款及細則的標的事項的先前口頭或書面協定、諒解或安排。任何一方均無權依賴此等條款及細則並無載列的任何協定、諒解或安排。
      1. 此等條款及細則受香港生效的法律管轄。閣下同意受香港法院的專有管轄權管轄。倘若本協議中任何部份在法律上不能執行,則該部份會於法律容許的最大可能範圍內生效,而其他部份則維持完全效力及作用。
      1. 由於閣下使用或被指稱使用本網站或本網站內容或因閣下違反本協議所引起的任何索償、訴訟或索求,包括但不限於合理法律及會計費用,閣下同意代我們抗辯,向我們賠償及使我們、我們的董事、職員及代理人免於損害。
      1. 本網站提供之所有產品圖片只供參考。

本網站的條款及細則隨時更改及將不會另行通知。我們建議閣下每次訂購產品前,必須再細閱所有有關條款及細則。

本網站由柴娃娃有限公司營運,所有條款及細則只適用於本網站。

REGISTRATION

      1. You are required to register with us when you use the services or place an order. You are aged 18 years or above and capable of forming a legally binding contract before you can register.
      1. Where you are required to register, you must:
        1. provide your user name and password;
        2. safeguard your user name and password; and
        3. authorize us to assume that any person using our site with your user name and password is either you or is authorized to act for you.
      1. You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

PAYMENT

  1. When you place an order, the prices charged are those applicable on the day you order.
  1. All products on chaiwawa.com.hk are listed in Hong Kong Dollars and accepts VISA, MasterCard and JCB card or cash deposit.  If you choose to do cash deposit, the account information as follows: Shanghai Commercial Bank, 344-14-40793-9 “Chaiwawa Ltd”.
  1. If you choose to do cash deposit, after the deposit is completed, please email us the bank slip with order number via info@chaiwawa.com.hk or fax on 8228-0680.
  1. We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
  1. We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.
  1. The company reserves the right to change the payment terms for any order without prior notice.
  1. System will generate an email to the email address registered by customer to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items.
  1. Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.

REFUND & REPLACEMENT

If you are not completely happy with your online purchase you can return it to us, within 7 days of receipt. Provided you comply with the terms below we will refund the price of the goods and the basic delivery charge.

If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 7 days, and we will refund the price paid to your original method of payment. We will also arrange replacement of equivalent product within 7 days upon approval.

Other than in the case of faulty products, we will only accept the return of unopened/ unused products.

If you would like to refund or return the products, please email us at info@chaiwawa.com.hk.

INTELLECTUAL PROPERTY

      1. All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without our prior written permission is strictly prohibited.
      1. All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder’s rights.

General

      1. We may revise these terms and conditions at any time without prior notice. If any dispute arises, the company’s determination shall be final.
      1. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
      1. We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
      1. We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.
      1. You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
      1. These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
      1. These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts. If any part of this agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
      1. You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of our site or the content or your breach of this agreement.
      1. All the product images provided by our website are for reference only.

These terms and conditions may be changed at any time without prior notice to you and you are strongly advised to check the current terms and conditions each time you order from us.

This website is operated by Chaiwawa Ltd, and these terms and conditions apply to this website only.